Residents are being asked to report any highway faults through the Hertfordshire County Council website - Highways Fault Reporting
(https://www.hertfordshire.gov.uk/faultreporting/mapsearch.php) and not to use the 'FixMyStreet' website. Highway fault information reported through 'FixMyStreet' ties up HCC's resources but more importantly, it is not compatible with their system and as a result prevents them from providing the level of response they want to. HCC have said, for this reason, they are seriously considering rejecting further faults reported through this service. HCC are launching an upgrade to their own reporting system in April.
It isn't always clear which authority has responsibility for responding to issues such as potholes, road signs and street nameplates. Unfortunately the two authorities use different reporting systems so you will need to refer to the list of issues below, before deciding which system to use:
FixMyStreet - TRDC:
We have a guide to reporting faults via the HCC system on our website How Do I page or you can go directly to the HCC Fault Reporting webpage. Continue to use the Fix My Street app or website for any other problems listed above.
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