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Herts Highways update their fault reporting website

posted 3 Feb 2013, 07:19 by Tomo
So what follows after the snow and ice? You could possibly assume it would be spring, snowdrops, daffodils. But actually we also need to remember the list includes road faults. Prolonged periods of snow and ice have a tendency to find any faults in the road surface and make matters worse, and there are now several examples around Chorleywood where things are quite bad.

But just in time, Hertfordshire Highways have updated their online fault reporting website, and not before time.
The previous website was cumbersome and frequently didn't quite work as it should do.
The whole process has been streamlined and made a lot simpler.


A good new feature is that as you zoom in on your street and look at the faults that have previously been reported, and rather than logging a new fault ask to be added to the notification list on that fault. Although that won't stop you from also logging your own fault.

Top tips for logging your fault.
  1. Use the map and zoom in and try to place the pointer for the fault as accurately as possible on the map. Check any existing pointers on the map.
  2. Describe the fault as best you can, and in the text describe its location using the relationship to properties or any other methods to locate it. Remember that many of the highway engineers are just contractors and may not be familiar with the local area. If it's a street light give the column number where you can.
  3. If you can, take a photo of the fault and attach it to the fault report. Use the photo to show not on the fault but if possible its location in relation to the street. You can attach up to 4 images or documents to a fault.
  4. Give your email address to get email updates. Herts Highways have said that they will improve the updates from fault reports to make them more understandable (the previous system only allowed for a small number of template responses to be sent out which were pretty useless). 
  5. The new website is supposed to be mobile friendly. 
It really is our joint responsibility to report local faults so don't keep on assuming someone else is reporting the issues you see day in and day out. Take 5 minutes and report it. Stop safely and take a photo.

And if the online method of fault reporting isn't your thing, you can still phone them in to Herts Highways on 0300 123 4047. 
Lines are open 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays, 03 numbers cost the same as ringing an 01 or 02 geographic number.

If you think the fault has not been resolved as it should have been, please get in touch with us, and we can escalate it.
We really need the fault reference number you've been given and the date it was logged.

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