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Making it difficult to pay by cash at the station car park

posted 23 Mar 2014, 14:53 by Unknown user
It was recently highlighted to us that the fare for paying by cash at Chorleywood Station Car Park had been increased to £4.10 daily charge. The fare for paying electronically by phone or online "hadn't increased" and was still £4.00

But the difficulty arises for cash payers because the car park ticket machines do not accept 5p and 10p pieces.
So you either end up paying £4.20 using a £2 + £2 + 20p and accept that you pay 10p extra.
Or you have to have a bunch of coins so you can pay £2 + £1 + 50p + 20p + 20p + 20p

For many travelers the incentive of a 10pm discount (or that fare staying the same) may incentivise those parking regularly to change their payment method. But for occasional car park users this is just an inconvenience and most people probably end up paying more than they need to.

We have raised this issue with TfL who have stated that they can appreciate the situation that has arisen due to the recent fare increase (which is determined by the London Mayor), but that the situation making it difficult to pay the correct fare in cash was not intentional and point out that the fare did not go up for non-cash payments. They do not expect that they can resolve the issue promptly, but we are continuing to pursue them for an answer.

We would encourage anyone who uses the Station Car Park to register a complaint with TfL using their online form
Contact Us -> Make a Complaint -> Tube -> Station Facilities  (we can't bookmark this page, you need to navigate it for yourself)
Or you can call them on 0343 222 1234 (Normal Geographic call charge)