Register a complaint with Herts County Council

The easiest way to register a complaint is to do this online using a form on the HertsDirect website.

As we're all busy people in Chorleywood, and to make this easier for you, we have prepared some suggested texts below

  • Resident with a Child at St Clement Danes
  • Regular Commuter into Buckinghamshire
  • Missed delivery because driver was unable to get into Chorleywood
  • Resident who would use the 336 Bus if it were running

Or you have some bullet points for you to write your own complaint in your own word (it’s obviously better for as many of the complaints to be as individual as possible.



The online HCC Complaints form

https://www.hertsdirect.org/ufs/ufsmain?formid=COMPLAINTS


If you prefer, you can email or call:


Allison Short

Environment Customer Service Manager

01992 555211

environment.customerservices@hertfordshire.gov.uk


Or you can write:


Allison Short

Environment Customer Service Manager

Hertfordshire County Council

Pegs Lane

Hertford

SG13 8DQ




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Suggested text 1 - Resident with child at St Clement Danes


Describe the Issue:


I wish to complain about the way Hertfordshire Highways has been failing to address the issue of flooding in Green Street, Chorleywood which has been closed for weeks on end, over several occasions in the past few years.

My family has a child at St Clement Danes school, and when the dip on Green Street floods they are unable to get to school safely by foot. The alternative waking route if Green Street is closed is via Common Road and Chenies Road - Common Road has no footpath for most of its length. And worse still the footpath on Chenies Road also floods and my child ends up having to walk on the muddy verge or on the road, risking their life.

I’ve lived in Chorleywood for a number of years and this appears to a relatively new issue that has only occurred in the past 3 years.


Who have you been dealing with:


I’ve not been in communication directly with the Council myself but I am aware that the Residents’ Association and our local Councillor have been raising this issue over recent years.


Action to be taken:


Herts Highways take positive action to pump or drain away the water to restore access along Green Street for both vehicles and pedestrians as quickly as possible

If it is necessary to close the road, can signs please be erected to warn traffic before they turn into either end of Green Street rather than signposting at the last minute, along with a diversionary route

Urgent action is taken by Herts Highways to identify the root cause of the excessive water and take necessary action to prevent further flooding in this location before next winter, for both vehicles using the road and pedestrian access to St Clement Danes School from the village.

Urgent action is taken to resolve flooding that also affects the footpath on Chenies Road near Common Road




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Suggested Text 2 - Regular road user into Buckinghamshire


Describe the Issue:


I wish to complain about the way Hertfordshire Highways has been failing to address the issue of flooding in Green Street, Chorleywood which has been closed for weeks on end, over several occasions in the past few years.

I need to travel from the village into Buckinghamshire, and when the dip on Green Street floods the alternative routes available to me are either inconvenient or congested.

I’ve lived in Chorleywood for a number of years and this appears to a relatively new issue that has only occurred in the past few years.


Who have you been dealing with:


I’ve not been in communication directly with the Council myself but I am aware that the Residents’ Association and our local Councillor have been raising this issue over recent years.


Action to be taken:


Herts Highways take positive action to pump or drain away the water to restore access along Green Street for both vehicles and pedestrians as quickly as possible

If it is necessary to close the road, can signs please be erected to warn traffic before they turn into either end of Green Street rather than signposting at the last minute, along with a diversionary route

Urgent action is taken by Herts Highways to identify the root cause of the excessive water and take necessary action to prevent further flooding in this location before next winter, for both vehicles using the road and pedestrian access to the school from the village.

The  directional signpost at the end of Green Street advertising the route into the village that has fallen down for several years its post to be reinstated.



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Prepared text 3 - Resident with missed delivery


Describe the Issue:


I wish to complain about the way Hertfordshire Highways has been failing to address the issue of flooding in Green Street, Chorleywood which has been closed for weeks on end, over several occasions in the past few years.

I have been inconvenienced several times over the past couple of years waiting at home for deliveries to arrive which have failed to turn up. When I have queried this with the delivery company they have reported that the delivery driver was unable to find a safe driving route into the village. Whilst Herts cannot be held responsible for delivery drivers, it is responsible to reasonably maintain the highway free from flooding.

I’ve lived in Chorleywood for a number of years and this appears to a relatively new issue that has only occurred in the past few years.


Who have you been dealing with:


I’ve not been in communication directly with the Council myself but I am aware that the Residents’ Association and our local Councillor have been raising this issue over recent years.


Action to be taken:


Herts Highways take positive action to pump or drain away the water to restore access along Green Street for both vehicles and pedestrians as quickly as possible

If it is necessary to close the road, can signs please be erected to clearly warn traffic before they turn into either end of Green Street rather than signposting at the last minute, along with a comprehensive diversionary route so delivery drivers are not given any excuses for non-delivery

Urgent action is taken by Herts Highways to identify the root cause of the excessive water and take necessary action to prevent further flooding in this location before next winter, for both vehicles using the road and pedestrian access to the School from the village.



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Prepared text 4 - Resident who would use the bus


Describe the Issue:


I wish to complain about the way Hertfordshire Highways has been failing to address the issue of flooding in Green Street, Chorleywood which has been closed for weeks on end, over several occasions in the past few years. I’ve lived in Chorleywood for a number of years and this appears to a relatively new issue that has only occurred in the past three years.

I have lost count of the number of times I have been unable to get the 336 bus from Chorleywood. Even worse is the fact that Hertfordshire Intalink seem to take no responsibility to inform their residents of the fact that the bus cannot call in Chorleywood and as a result passengers like me are left waiting around at the bus stop with no information.

We then have to make alternative transport arrangements which usually means using the Underground trains and our bus concessionary passes are not valid on the London Underground


Who have you been dealing with:


I’ve not been in communication directly with the Council myself but I am aware that the Residents’ Association and our local Councillor have been raising this issue over recent years.


Action to be taken:


Herts Highways take positive action to pump or drain away the water to restore access along Green Street for both vehicles and pedestrians as quickly as possible

If it is necessary to close the road, can Hertfordshire Intalink collaborate with Transport for Buckinghamshire and Carousel Buses to ensure that customers hoping to get the bus in Chorleywood are kept informed that the bus is unable to call in the village.

Urgent action is taken by Herts Highways to identify the root cause of the excessive water and take necessary action to prevent further flooding in this location before next winter, for both vehicles using the road and pedestrian access to the School from the village.

Action is taken to liaise with Carousel Buses to see if the the bus can rerouted in any way during times when flooding has to close the road.




Write your own words:


We’ve provided you below some ideas of what you can include in your complaint .

It’s better if you can put this into your own words.

However if you’re too busy and you just want some text you can copy and paste, please see below:


The complaint form asks you to describe your complaint:

  • Green Street in Chorleywood has been closed to flooding for an excessive number of days over the past three years

  • Describe briefly how it affects you / your family / your business

    • Access to/from the school difficult

    • Regular commuter into Buckinghamshire and alternative routes difficult

    • Delivery drivers having problems getting into Chorleywood

    • Unable to use the 336 bus that is prevented at calling in the village

  • Highways appear to make no effort to reopen the road once flooded other than to close the road and let the water drain naturally

  • The diversionary pedestrian route via Common Road and Chenies Road is not safe and often also floods

  • No action from Hertfordshire Intalink when the bus is unable to run and no viable alternative means of public transport to replace the 336 bus and Hertfordshire concessionary passes not valid on the London Underground.

  • I’ve lived in Chorleywood several years and this appears to be a relatively new problem


What action would you like to be taken

  • Herts Highways take positive action to pump or drain away the water to restore access along Green Street as quickly as possible

  • If it is necessary to close the road, can signs please be erected to warn traffic before they turn into either end of Green Street rather than signposting at the last minute, along with a diversionary route

  • Urgent action is taken by Herts Highways to identify the root cause of the excessive water and take necessary action to prevent further flooding in this location before next winter, for both vehicles using the road and pedestrian access to St Clement Danes School from the village.

  • Urgent action is taken to resolve flooding that also affects the footpath on the A404 Chenies Road near Common Road.

  • Hertfordshire Intalink to take more responsibility for the 336 bus service and its calling pattern in Hertfordshire and to liaise with Buckinghamshire Buses and Carousel buses to see if contingency plans can be put in place.


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